NOR-WAY Bussekspress logo

Making changes to a purchased ticket

You have the opportunity to make changes to a ticket you have purchased, if you booked it when you were logged in on our website or in the NOR-WAY app.

You can make changes to the ticket yourself up to 1 hour before the first departure time in the ticket. You can make the changes by logging in to "My Page" on

Please note that a return journey cannot be altered after the outbound trip has taken place. If you are uncertain about your return date, it is advisable to purchase one-way tickets separately, allowing full flexibility for changes.

How do I make changes to the ticket?

  • Find your ticket in the list of active tickets on My page on or in the NOR-WAY-app. 
  • Choose: Change ticket
  • Add completely new journey details, or change the details you would like. 
  • Add the additional products you would like for your journey. Please note they must be re-added if they were added in the first ticket. 
  • Confirm the change and pay any additional amount. 

Which details are changeable?

When choosing to modify your ticket, you may change all aspects of it. 

  • Departure date
  • Departure time
  • Departure and arrival stop
  • Number of tickets
  • Ticket category (adult, child, senior, student etc.)
  • Additional products

When changing your journey, the original ticket will be archived and can no longer be used. However, your reference number will remain unchanged and can be used for travel. You will receive a new ticket sent to your email, and it will be available among your active tickets on My Page/in the app.

Please note that the return part of a round-trip ticket cannot be changed separately but only before the first leg of the journey has been used.

Note that if you book a journey that costs more than the original ticket, you will need to pay the difference between the tickets. If the new ticket is cheaper than the original, you will receive a refund of the difference. 

Import of already purchased ticket to account

For your ticket to be available for change, it must be registered on your account. If you purchased the ticket without logging in ot your account, you will not have access to change of ticket without importing your ticket to account. 

If you do not have an account already, this can be created on Follow the steps below to make you ticket available for change. 

  • If you do not have a registered account on, please start by creating one with the identical email to the one used to book your ticket.  
  • Log in to your account and go to My Page.
  • Choose 'Import ticket to account'.
  • Submit the reference number of your ticket and push 'Import ticket'. 
  • You ticket will then be visible on My page.

After the import is completed, you will have the ability to make changes to upcoming tickets. Please note that the import can only be done if the email address on the account and the ticket are identical.

Copyright © 2009–2024 NOR-WAY Bussekspress