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Personal data protection on

Here are our guidelines on how we treat and protect personal information, your rights as our customer and the purposes for processing personal data.

Privacy policy for the NOR-WAY app

What personal data do we process, and for what purposes?

NOR-WAY Bussekspress AS (by CEO Merethe Olsen) is the data protection officer of your personal data, that we store to provide you the travel services you have purchased. In order to provide our services and handle your ticket orders, we collect following personal data:

  • e-mail address
  • phone number

After completing your purchase, your ticket/receipt will be sent to the e-mail address that was registrated at the time of booking. Unless you delete or request us to delete your personal data, information regarding your orders will be stored with us for 120 days after your trip.

My Page

On "My Page" you can create a personal profile and get an overview of your orders and receipts. You can also sign up for newsletters, edit your personal information and receive special offers. In addition to your e-mail address, you can choose to register your phone number. By registering your phone number you will be able to receive information and notifications regarding your journey. Customer profiles that are inactive for more than 36 months will get anonymized or deleted.

Customer Service

If you contact our Customer Service by e-mail, phone or via Facebook, we can process the personal information that you provide us (name, phone number, address and e-mail address), as well as travel information and booking information.

When you visit

When you visit, your IP address is logged in Google Analytics. Google Analytics deletes all person-identifying information so that your IP address is anonymized. We also use cookies on our website to improve your experience when using our website. For further information about what cookies we are using, please read our cookie policy.

Where are your personal data stored and who has access to them?

The personal data collected are stored in Norway and/or within the EU/EEA. We will not give your personal information to third parties except in situations where this is required as a result of a statutory duty. Your personal information will not be transferred or sold to third parties for advertising purposes, nor do we share personal information to third parties without having a data processing agreement.

What are your rights?

It is important for us that your rights are protected and that your personal data is processed legally. We will not collect more personal information than necessary and they will be deleted as soon as we no longer need them. The information about you should be updated and correct, and if the information is incorrect or incomplete, you can correct some of the information yourself if you are registered on "My Page". You are entitled to access the personal information related to your customer relationship with us, and you may request to have your personal information deleted or delete them yourself on "My Page." If you change your mind, you may withdraw your consent for processing your personal data at any time by contacting us.

Do you have questions or want access to your personal information?

Please contact us:

  • e-mail:
  • phone: (+47) 22 31 31 50
  • address: NOR-WAY Bussekspress AS, Karl Johansgt. 16, 0154 Oslo
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