Conditions of Purchase

When purchasing a ticket, you enter into an agreement with NOR-WAY, and the following terms and conditions are a part of that agreement.

You will be asked to show your ticket when boarding the bus. We also ask that you have it easily available throughout the entire journey. If you register an account on nor-way.no or in the app, your purchased ticket will be displayed on 'My Page' or the ticket page in the app. Logging in before purchasing a ticket allows you to modify the ticket after purchase and up to one hour before departure.

A confirmation of the ticket will also be sent to the email you used in the purchase. If you do not receive the ticket you have ordered via email, please contact customer service.

The ticket can only be used on the specified stretch, date and departure time it is issued for. This also applies for the return journey.

As a customer, it is your responsibility to ensure that your ticket does not end up in the wrong hands. If others use the ticket, it will be recorded as used and become invalid for you.

• That the ticket has the correct itinerary, departure time and date.
• That the correct ticket type has been selected in the purchasing process. If the ticket is a concession ticket, valid identification must be presented.
• That the correct email address has been entered at purchase. 
• That the ticket is available to be presented to the bus driver at the start of the journey. 

The ticket can only be used on the specified stretch, date and departure time it is issued for. This also applies for the return journey.

Ticket prices can vary according to the time of travel, day of the week, and any ongoing promotions. We recommend that you purchase your ticket well in advance of your journey to ensure you get the best price. When buying the ticket on the bus, the price is usually higher than online prices. Please note that we are not able to guarantee you a seat on the bus if you have not made a booking in advance.

If downtime or other technical issues on the website or in the app prevent the purchase of tickets, tickets must be bought on the bus at the regular price. The price displayed through a search on nor-way.no or in the app is only available for bookings made in advance of the journey. 

Please note that ticket booking may still be possible in the NOR-WAY-app if there are technical issues on nor-way.no. 

If downtime or other technical issues makes it impossible to purchase ticket on nor-way.no, the ticket may be purchased from the bus driver.

The price difference between the bus price and online price is non-refundable, even if pre-purchase was not possible due to technical issues on the website or in app.

The ticket type you choose determines your available options for changes and cancellations.

Standard tickets can be changed up to one hour before departure for 39 NOK. Standard tickets cannot be cancelled.

Flexible tickets can be changed and cancelled without any additional cost up to 15 minutes before departure. Cancellation provides a full refund of the ticket and products.

Changes and cancellation (Flexible tickets) can be made for the entire trip, only the outbound journey, or only the return. The return journey can also be changed after the outbound journey has passed.

When your journey consists of more than one leg or involves changing buses, it is important to be aware of NOR-WAY Bussekspress' transfer rules. When a journey involves changing buses or transferring from a bus to a train, boat, or plane, transfer time should be taken into account. When transferring from NOR-WAY Bussekspress buses to other buses, trains, or flights, the valid transfer time is:

• 60 minutes for change from a NOR-WAY bus to trains, boats, airplanes* or buses operated by other companies.
• 30 minutes for change from a NOR-WAY bus to another NOR-WAY bus.

For journeys where a shorter transfer time is chosen, there is no entitlement to a refund of costs for alternative transport or other incurred expenses due to missed connections.

* Upon bus arrival at the airport, check-in time with the airline should be calculated in addition.

The travel guarantee does not cover strikes. This means that tickets will not be refunded if a departure is cancelled due to a strike. Alternative transport will also not be refunded.