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Conditions of Purchase

See the terms that apply to tickets purchased on and in the NOR-WAY app.

When purchasing a ticket, you enter into an agreement with NOR-WAY, and the following terms and conditions are a part of that agreement.


You will be asked to show your ticket when boarding the bus. We also ask that you have it easily available throughout the entire journey. If you register an account on or in the app, your purchased ticket will be displayed on 'My Page' or the ticket page in the app. Logging in before purchasing a ticket allows you to modify the ticket after purchase and up to one hour before departure.

A confirmation of the ticket will also be sent to the email you used in the purchase. If you do not receive the ticket you have ordered via email, please contact customer service.

The ticket can only be used on the specified stretch, date and departure time it is issued for. This also applies for the return journey.

As a customer, it is your responsibility to ensure that your ticket does not end up in the wrong hands. If others use the ticket, it will be recorded as used and become invalid for you.

Check the information

As a customer, you are responsible to check the following:

  • That the ticket has the correct itinerary, departure time and date.
  • That the correct ticket type has been selected in the purchasing process. If the ticket is a concession ticket, valid identification must be presented.
  • That the correct email address has been entered at purchase. 
  • That the ticket is available to be presented to the bus driver at the start of the journey. 

The ticket can only be used on the specified stretch, date and departure time it is issued for. This also applies for the return journey.

Price and Booking

Ticket prices can vary according to the time of travel, day of the week, and any ongoing promotions. We recommend that you purchase your ticket well in advance of your journey to ensure you get the best price. When buying the ticket on the bus, the price is usually higher than online prices. Please note that we are not able to guarantee you a seat on the bus if you have not made a booking in advance.

If downtime or other technical issues on the website or in the app prevent the purchase of tickets, tickets must be bought on the bus at the regular price. The price displayed through a search on or in the app is only available for bookings made in advance of the journey. 

Please note that ticket booking may still be possible in the NOR-WAY-app if there are technical issues on 

The price difference between the bus price and online price is non-refundable, even if pre-purchase was not possible due to technical issues on the website or in app.

Modifying the Ticket and Refunds

If you booked your ticket through the app or whilst logged in on, you have the option to change your ticket until 1 hour before the first departure time stated in the ticket. You can do this by logging in to My page, and selecting 'Change ticket'. Please note that a return part of the ticket cannot be changed separately, but only up to one hour before the departure time of the outbound journey.

Read more about modifying your ticket

We offer a refund of the ticket cost up to 24 hours before the first departure time on the ticket. For ticket refunds, please use the refund form. Please note that in cases of high demand, confirmation of the completed refund may come after departure time.

In the case of a booking error, we refund the ticket if you use the refund form immediately, within a maximum of one hour after purchase and at least one hour before departure.

If downtime or other technical issues makes it impossible to purchase ticket on, the ticket may be purchased from the bus driver.


When your journey consists of more than one leg or involves changing buses, it is important to be aware of NOR-WAY Bussekspress' transfer rules. When a journey involves changing buses or transferring from a bus to a train, boat, or plane, transfer time should be taken into account. When transferring from NOR-WAY Bussekspress buses to other buses, trains, or flights, the valid transfer time is:

  • 60 minutes for change from a NOR-WAY bus to trains, boats, airplanes* or buses operated by other companies.
  • 30 minutes for change from a NOR-WAY bus to another NOR-WAY bus.

For journeys where a shorter transfer time is chosen, there is no entitlement to a refund of costs for alternative transport or other incurred expenses due to missed connections.

* Upon bus arrival at the airport, check-in time with the airline should be calculated in addition.

Travel Guarantee in the Event of a Strike

The travel guarantee does not cover strikes. This means that tickets will not be refunded if a departure is cancelled due to a strike. Alternative transport will also not be refunded.

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