Conditions of Purchase
The terms apply to tickets purchased on nor-way.no
Barcode / reference number must be provided throughout the trip. It is the customer's responsibility to ensure that the barcode or reference numbers do not go astray. If anyone else uses these, the ticket will be invalid for the customer.
The ticket can only be used on the specified stretch date and departure time it is issued. This also applies for the return journey.
Exceptions Flybussen line FB2 and FB11: The ticket has fourteen hour flexibility and is valid as of two hours before, even twelve hours after the departure time on the ticket.
The customer is responsible to make sure ...
- proper itinerary, departure time and date selected
- correct ticket type is selected, and must be able to produce valid identification
- the correct e-mail address is entered at purchase
The ticket can not be changed but can be refundable if canceled at least 24 hours before the first departure time on the ticket. Roundtrip tickets is considered one ticket and can only be refunded in full.
If you book the wrong ticket we will refund the ticket if you use this form immediately (maximum one hour) after purchase.
In case of refund of tickets, the money is automatically returned to the same credit card used for the purchase. Such chargeback usually takes up to five business days.
Ticket sales on the Internet can in some cases be closed 24 hours before departure time. The customer must therefore buy the tickets in advance to be sure to get the best deal. When you buy your ticket on the bus, the price will normally be higher than on the Internet.
If downtime or other technical issues means that it is not possible to buy tickets at nor-way.no, you must buy the ticket from the bus driver. The fare would in such cases normally be higher than it is on nor-way.no. The price shown as "Buy now" only applies when purchasing a ticket on nor-way.no.
When a journey involves a change of buses, the transfer time is defined as follows:
- 60 minutes for change from a NOR-WAY bus to trains, boats, airplanes* or buses operated by other companies.
- 30 minutes for change from a NOR-WAY bus to another NOR-WAY bus.
For journeys with a shorter connection time, you are not entitled to a refund in the event of delay or service interruption, even if the journey was booked by using the Travel Planner at nor-way.no.
*Please note that when going to an airport, the airlines check-in-times must be added on.
For questions, please contact Customer Service.