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Ticket Refund

How to cancel and receive a refund your ticket.

We have now made it possible to make changes to your ticket. If you were logged in when you purchased the ticket, or if you purchased it in the NOR-WAY app, you may change all details of the original ticket. 

>>Read more about changing a purchased ticket.

Ticket refund

Tickets purchased on are refundable if you submit the refund request form at least 24 hours before the first departure time in ticket. Round-trip ticket is considered one ticket and can only be refunded in full. If you accidentally order the wrong ticket, we will refund the ticket if you use this form immediately (maximum one hour) after purchase and minimum 1 hour before journey start.

When the ticket is refunded, the money is automatically returned to the same credit card used for the purchase. Such chargeback usually takes up to five business days.

We are unable to change tickets purchased on, so if you want another day or departure time we ask you to book a new ticket and fill out the form below to cancel the original.

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