Conditions of Carriage

Please show up in advance and have your ticket ready

Please show up well in advance of your departure time. In most bus stations, you will be able to board the bus 10–15 minutes before departure. At all stops along the way you must give a clear sign to the driver when the bus approaches. Please have your pre-purchased ticket ready for the driver when boarding the bus. If you have registered an account, this is always available on My page.

If you are travelling with a discounted ticket you must also display valid identification. If you want to buy the ticket on the bus, please have your credit card or cash ready when boarding the bus.

Traffic and delays

Around weekends and major public holidays the roads are more busy than usual. This creates extra traffic with the risk of delays on all our routes, but particularly in and around the large cities. Please take into account that the bus might show up a little later than scheduled at your bus stop.

Children Travelling Alone

Do you have children who will be travelling alone, it is nice if you as a guardian prepares the child of what is waiting them. We recommend that the child is in school age and can take care of themselves during the journey. You as guardians must accompany the child to the bus, and must be able to present information with name and number of a responsible adult that the driver can call if something unforeseen should happen.

As a reassurance for the parents, children and drivers, we recommend that the parents are buying the tickets on nor-way.no before the journey.

Wheelchair Users

Wheelchair users who need their own space for the wheelchair on board the bus, must reserve space no later than 2:00 p.m. last business day before travel (Mon–Fri). Of space and safety reasons, the wheelchair can not exceed the following specifications; length 120 cm, width 70 cm, height 109 cm. Due to security measures inside the bus, the allowed maximum weight of chair and passenger may vary. Please get in touch with Customer Service for further details.

Seat Belts must be worn

Passengers are required by law to use seatbelts. Cf. Subsection 23a of the Road Traffic Act and regulations relating to the use of protective equipment when driving a motor vehicle. Passengers not wearing a seatbelt will be liable to a fine on inspection.

• Security equipment for children 

  By law, children under 135 cm must use proper safety equipment (child seat). Each of our buses has 1–2 child seats available, which is usually best suited for children aged 6 months and up. Next to this we also have seat cushions available on most buses. If child seats in the bus are already in use, ordinary seat belts should be used in the most suitable way. It is not possible to reserve the children's seats before the trip, please feel free to bring your own child seat / pillow if possible. We therefore reserve the right to deny boarding of children (under 135 cm), should the safety equipment provided by the bus company already be in use. If you need a seat for infants, you must bring this yourself.
  

Pets/Animals on the Bus

Only guide dogs, service dogs and service dogs in service or training that can be identified with the west and/or written documentation is allowed on our buses and travel for free. Beyond this, there are unfortunately no animals allowed onboard our express buses.

It is not prudent to transport animals in the bus's cargo area when luggage compartment does not facilitate for this with regard to lighting, heating, ventilation and supervision.

Using Mobile Phone during the journey

We kindly ask you to avoid unnecessary use of mobile phones out of consideration for your fellow travellers. When travelling on night services, please switch off your mobile phone.

Smoking and Alcohol

It is forbidden to smoke or to consume alcohol on board our express buses. The ban also applies to the use of e-cigarettes. See also "Conditions for transport with scheduled public bus traffic in Norway".